1. Registration Fee

The customer is required to pay a registration fee of ₹800/- (Rupees Eight Hundred only) at the time of registration. The registration fee is non-refundable, except in circumstances where a refund is specifically provided for under these terms and conditions.

2. Service / Commission Fee

The customer must pay the service provider a service/commission fee equivalent to one month’s stipulated salary of the selected maid/staff, unless a different arrangement has been agreed upon in writing.

3. Payment

All applicable fees must be paid on time in accordance with the payment schedule specified by the service provider. A receipt or confirmation of the payment made by the customer will be provided.

4. Contract Duration

This contract shall remain valid for a period of 11 (eleven) months from the date of placement/joining of the first selected maid/staff, unless terminated earlier or renewed by mutual consent.

5. Replacement Facility

Following the placement of the initial candidate, the service provider will—during the validity period of the contract provide a maximum of 3 (Three) replacements/alternative candidates, subject to candidate availability and applicable replacement terms. A replacement does not imply that the service provider guarantees the services of any specific individual or continuous service for the entire 11-month duration.

6. Payment for Work Performed

The customer shall pay the maid/staff the agreed salary/wages for the work actually performed. Once the candidate has commenced work, the agreed amount for the work/service actually performed shall not be withheld without a valid reason.

7. Monthly Leave

The maid/staff will generally be granted 2 (two) days of leave per month. Leave arrangements shall be determined through mutual coordination between the customer and the staff, in compliance with applicable laws/regulations.

8. Refund upon service termination within a specific timeframe

If the client terminates the placement within 7 (seven) days of the service start date, the client may be eligible for a refund of 50% of the applicable service/commission amount, subject to these terms. The registration fee of ₹800/- is non-refundable unless otherwise agreed upon in writing.

9. Refund Process

Where a refund is found to be payable under these terms, the service provider will process the eligible refund within 7 (seven) days following the confirmation of the refund request and the completion of necessary formalities. Amounts actually paid for services rendered, travel, transportation, or other separately agreed-upon expenses may be settled separately based on the circumstances.

10. Inability to Provide Service

If the service provider is unable to provide the agreed placement/service or an applicable replacement, the client’s refund or other remedies will be determined in accordance with the relevant refund policy and the circumstances of the case.

11. Verification

Where a verification facility is requested and available, the service provider may assist in facilitating the verification of the candidate/maid and the agency. Verification is subject to the availability of documents, the completion of the verification process, applicable laws, and the payment of necessary fees. Verification does not constitute a guarantee that the candidate will not commit any wrongful act or offense in the future.

12. Client’s Responsibility

The client must provide a safe and lawful working environment for the maid/staff. The client shall not require the maid/staff to perform any illegal acts. The client and the candidate shall mutually agree upon the nature of work, duties, working hours, salary, leave, and other essential terms of employment.

13. Personal Belongings / Theft Complaints

The client may take appropriate precautions in accordance with the law to ensure the security of their home and property. However, it will be necessary to respect the candidate’s privacy and dignity and to comply with applicable laws. In the event of suspected theft, loss of property, robbery, or any other crime, the customer shall immediately notify the service provider and, if necessary, lodge a complaint with the police or competent authority. The service provider shall not be held automatically liable for theft or any crime merely on the grounds that the candidate was provided by them.

14. Termination or Suspension of Service

If the customer fails to make the required payments, provides incorrect information, engages in illegal activity, or…